Top 10 Common Mistakes That Lead to Breakdowns in Communication

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Understanding these ten roadblocks can foster greater communication and bring about more clarity during interactions.

  1. Assuming Instead of Clarifying
      • Assuming the other person knows what you mean or need without telling them
      • Not checking for understanding periodically during a conversation
  1. Poor Listening
      • Listening to respond rather than to understand
      • Getting distracted (by phones, thoughts, multitasking)
  1. Lack of Nonverbal Awareness
      • Body language, facial expressions, and tone not matching the message
      • Missing cues from the other person (discomfort or confusion)
  1. Overuse of Complex Language
      • Using terms that the other person doesn’t understand without giving them context
      • Not adjusting to the listener’s background or knowledge
  1. Emotional Reactivity
      • Speaking or responding when angry, defensive or upset
      • Letting emotions take over
  1. Interrupting or Talking Over Others
      • Cutting someone off before they finish
      • Not allowing the other person to express themselves fully
  1. Unclear or Mixed Messages
      • Saying one thing but meaning another
      • Being vague
  1. Cultural or Contextual Differences
      • Not having knowledge of the norms
  1. Failure to Adapt
      • Not recommending when to change your communication style (formal vs. casual)
  1. Avoidance or Withholding Information
      • Not being direct or honest about important points
      • Letting things “go unsaid” that end up causing confusion or tension later

Doing any or all these things can cause a communication breakdown. If you know what to watch out for, you can express yourself better, regardless of the setting or situation.